FAQs

Tickets are non-refundable and non-exchangeable, if you have any additional questions or concerns please call our support centre at 1-800-656-0713 and we will see what we can do.

Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.

You may notice what looks like a $1 charge on your credit card statement.

Do not be alarmed, this is not actually a charge but may be the way your credit card company represents the $1 credit card authorization that occurs when your credit card is being validated against the billing information you provided during the purchase process. This is not a charge but a temporary pre-authorization and should disappear on your statement within a few days or when the actual value of the tickets you purchased shows up on your account.

Should you have any other additional questions or concerns, please do not hesitate to reach out to our support centre by emailing us at support@eztix.com. Please include the email used to purchase your tickets and details of your concern.

Climbing Toubkal is definitely a challenge and shouldn’t be taken lightly, however it is a rewarding trek with superb views of the High Atlas Mountains and can be a great introduction to climbing adventures!

You won’t need any technical gear to climb to the summit during the summer months, however during winter, crampons and ice axes are required as snow settles above 3000m. If you are looking to climb Mount Toubkal during these months it is highly recommended that you have experience of climbing in such conditions.

Mount Toubkal is a non-technical summit – you don’t have to be an expert climber, but you do need to have a good level of fitness and an appetite for adventure! The fitter you are and the more you train prior to the challenge, the more you will enjoy it.

We have rated our Toubkal Climb as ‘Tough’ (2/3) due to the fact we are walking for 2 days consecutively, covering approximately 26km at altitude. Our itinerary has been designed to maximise our chances of success and our team will be there supporting you all the way to the summit – it is worth remembering it is not a race and one top tip you should follow is to trek at slow steady pace.

Our Toubkal Climb is led by a qualified and experienced local mountain guide and supported by a team of experienced staff. This includes logistical backup in the village of Imlil and local muleteers and an expedition cook who is also an experienced guide. All are from the local communities and each has a lifetime of experience of life and travel in this part of the Atlas mountains.

Meals on the trek are cooked by the Berber muleteers. The food is fresh and healthy. Example meals:

  • Breakfast: Jam, bread, cookies, fruit, juice, butter, coffee, milk
  • Lunch: salad, tomatoes, carrots, lentils, beans, rice or pasta, fish (sardines, tuna), seasonal fruit
  • Dinner: Soup, classic Morooccan tajine, couscous, olives, nuts, fruit

During the Toubkal climb you will be staying in either the Mouflon or Neltner mountain refuge depending on availability. The rooms are basic shared dorms with bunk beds. There’s a common area to relax in the evening and chat with other climbers from around the world.

Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.

The tours are held rain, shine, or snow. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. We also provide ponchos in case of sudden weather changes or if you do not have your own umbrella. However, we advise to check the weather conditions for your days event and dress appropriately.

At this time, we do not offer tours in any other languages except English.

We absolutely do! We can accommodate a variety of special requests (family reunions, Birthday parties, out of town guests, corporate, conventions, festivals, parades, grand openings and more).

You should bring with you a camera and a small bottle of water. When it’s really hot out, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses. During the cooler seasons it’s important to wear and an extra layer of clothing and consider bringing gloves. If it looks like rain we can provide you with a plastic rain poncho.


Still have questions?

Contact our team directly by phone, email or form below